Here you will find helpful information. Simply click on the desired question.
If your provider no longer responds to your requests, we will be happy to help you with an upcoming provider change (transfer).
From a legal perspective, we are only permitted to approve transfer requests that have been authorised by the domain owner (registrant). Such authorisation must be provided in writing and signed. Resellers and distributors do not have power of attorney.
You will receive the AuthInfo required for a transfer by email to your email address after your request has been processed.
Further links: Provider change letter (Registrar Transfer)
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A domain can be deleted for various reasons. As a rule, this is ordered by the provider in charge, who has received a corresponding order from the domain holder. Orders from the domain holder can be
- Deletion request for immediate deletion of the domain
- Cancellation of the domain and thus deletion at the end of the paid term
In exceptional cases, a domain can also be deleted if
- court or arbitration proceedings require this (e.g. UDRP)
- the domain holder violates the registration contract (e.g. incorrect address data in the WHOIS)
- the contractual relationship between the supervising provider and us as the responsible registrar expires (e.g. due to breach of contract)
For data protection reasons, contact details are not publicly available in most cases. However, for gTLDs and some ccTLDs, we offer a contact option via a special website. You can access this at
We have no influence on the contact process.
If you have discovered the misuse of a domain, please inform us using the complaint form.
Changes to the WHOIS data may be made either
- only the responsible provider
- or the domain holder
may make changes. The responsible provider can process such changes automatically. If you as the domain holder wish to make changes to your WHOIS data, please always contact your provider first. If your provider is actually unavailable, you can request a change to the data using the following forms.
Further links: Update request (owner change / DNS update)
If your provider no longer responds to your requests, we will be happy to help you carry out the desired deletion of your domain. You will find a corresponding form below
Further links: Domain deletion request (CLOSE)
It currently takes between 5 and 10 days to process an application. During this time, please refrain from sending multiple applications and enquiries. Please also note our complaints management.
To set up a dispute lock for a domain, please send us:
- An informal letter in which you explain the facts of the case to us. The letter must be signed by you personally and written on your letterhead.
- The letter must include the steps you are currently taking and the steps you intend to take (e.g. a DENIC dispute, EURID-ADR or legal action against the domain holder).
- Please enclose with the letter – an extract of the WHOIS data on which your complaint is based – proof of identity (e.g. copy of identity card).
Further links: Dispute request
Most registrars offer special dispute resolution procedures. Please contact the registrar responsible for the top level domain directly for more information. Examples include the DENIC eG Dispute Procedure, the EURid ADR or the ICANN UDRP (Uniform Domain-Name Dispute-Resolution Policy). Even if CPS-Datensysteme does not intervene in ongoing disputes about domains, we can place a dispute lock on the disputed domain. This lock means that the domain holder can no longer transfer the domain to a third party or delete it. As part of a UDRP procedure (Uniform Domain-Name Dispute-Resolution Policy of ICANN), this lock is automatically set by us after receipt of the application